Frequently Asked Questions
Everything you need to know about our collections and services.
What is the DÔEN return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
When will my order ship?
Orders typically ship within 2-4 business days. During peak collection launches or sale periods, please allow up to 7 business days for processing before you receive your tracking information.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How do I care for my DÔEN garments?
Due to the delicate nature of our natural fabrics and hand-finished details, we recommend hand washing in cold water or professional dry cleaning to maintain the longevity of your pieces.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we are unable to make modifications to the items or shipping address. If you need to cancel, please contact our support team immediately, though we cannot guarantee cancellation once the order has reached our warehouse.
How do I determine my size?
Detailed size charts and fit notes are available on each product page. Our styles often feature a relaxed, bohemian fit; if you are between sizes, we generally recommend sizing down.